To make a claim, follow the steps below

Depending on the type of claim you need to make, you may be eligible for our Fast Forms. While your claim will still follow the same process once lodged, our Fast Forms mean fewer documents so you can lodge your claim sooner.

Please provide the below details

Please select the institution / card brand you wish to lodge a claim with

Please call us to lodge your claim

Thank you for providing some details on the claim you wish to make. We’ve identified that we will best be able to process your claim by speaking with you on the phone. Please call us any time between Monday and Friday from .

Call us on

Your claim is eligible for one of our Fast Forms

Please download this form, complete it and return it to the address listed on the form with all required documentation. You will find instructions on how to fill it out at the start of the form.

Download Form

If you experience any issues downloading or completing this form, please call us on